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What Have Others Asked?
Frequently Asked Questions
Are There Any Hidden Fees?
When Do The Monthly Fees Start?
The monthly fees start when you complete your order online. Once you’ve placed your order, we provision space on our servers and give you access to your web application so you can begin desiging. If you hire us to design and develop your site, your monthly fees also start once we begin your project. -This is because we provision space on our network of servers to begin development, regardless if you choose a DIY design project or you choose to hire us for your design. The server space must still be provisioned, so your monthly recurring fees will start once your order is placed and your payment is captured through our payment gateway.
What Does 'Unlimited Revisions' Mean?
When you hire us for a Fully Custom website, we’ll work with you until your 100% satisfied with the design and layout. Then we’ll launch your site and provide user access to it.
However, that being said, a ‘revision’ does not mean a ‘redo’ of work already performed. For example, if you provide a logo that we use and have already uploaded to several pages, and other areas of your website and you decide to change your logo after we’ve already applied it to your site, meaning, we now have to redo work, then additional charges will apply.
Do You Have CRM Integrations?
Do You Offer Any Discounts or Promotions?
Occasionally we offer promotions on services and add-ons or free trials for specific plans. However, we have already priced our plans and add-ons at an extremely competitive price. In fact, our initial price to start your wordpress website with all the services, features, functionality and support that we offer is unmatched and you won’t find a cheaper solution to building an awesome wordpress website or online store. We don’t negotiate on our subscription plans, add-ons, support services, or project pricing. If we issue a proposal to design your website for you, this is a fixed price proposal, unless otherwise stated, and is non-negotiable. We’re proud to offer unbelievably affordable alternatives to over-priced design agencies.
Are There Any WordPress Restrictions?
Yes. There are several.
*You won’t be able to access FTP.
*You won’t have access to the Plugins or Theme Directory.
*You won’t have access to the server or server settings.
This is a benefit, since we offer a fully managed WordPress website service, and our clients are not web designers or developers. Our clients appreciate having more time to run and grow their business while we handle all the technical hassle for an amazingly low monthly fee. Should you want a unique feature or custom functionality, our pricing to you is very competitive. We will quote you for any special additional work you would require, however, there is probably already a solution that exists where we won’t have to custom code anything for you. We can simply implement this solution, or plugin for your website. Additional charges apply and you can see our list of Add-Ons to check pricing for additional services. If a service or feature you want is not listed, please contact us and we’d be happy to find a solution for you and then add this feature to our growing list of free and premium add-ons.
If you are a web designer or developer you should not use our services.
Do You Offer Any Free Add-Ons?
Absolutely. You can see a full list of our free and premium add-ons in our Add-Ons section.
Will You Secure My Website?
Absolutely we will! We offer a full range of free and premium website security features. Here’s a list of what we do to secure your site:
* Daily backups make it easy to restore your website should it be infected with Malware or be compromised in any way.
* All of our servers have a dedicated firewall that screen requests for malicious activity. In addition to this screening process, our servers have FLRM technology that segregates each website on a shared server, preventing malicious code from migrating or causing issues with another website. Your website is completely protected.
* We actively monitor suspicious requests to the server and blacklist any legitimate threats, denying access to your website and protecting your content and data.
* No one (not even ivo Web Designers) have access to your website files. Only account managers who have been pre-approved and vetted by our hiring process will have temporary access to your website files; and only when a project requires special functionality that cannot be accomplished using an existing plugin.
* We are a full management website agency. Our clients highly value this service. Therefore, we do not grant client access to perform tasks such as uploading files, installing or removing plugins or changing themes and/or core files in any way. This preserves the integrity of your own website as some plugins or poorly designed code can cause serious issues not only for your web application, but on every other website hosted on our servers. If you need anything special, you can contact our support team to help you find a solution that we will integrate for you, only after thoroughly testing it for compatibility with your website.
* All custom code that we develop for your website is thoroughly tested and independently checked for compatibility with your web application to ensure the best user experience possible.
Do I Own The Website & All The Content?
What's Covered In My Monthly Fees?
In addition to the functionality listed in your subscription plan, the monthly fees include all of the following:
* Web hosting on reliable, scalable and secure servers utilizing SSD storage for super fast performance.
* Access to the specific type of support your subscription guarantees you. For example, community forum, email, chat, telephone or screen sharing technical support. Support is subscription based and specific to the plan you’ve chosen. You can upgrade or downgrade plans at any time.
* Automatic updates to your wordpress installation and all plugins, themes or custom code your website runs on. This is important for security reasons.
* If your subscription includes Daily Backups, then your website will be backed up locally on our server as well as on a separate secure server. This means we’ll always have a complete copy of your latest backup available should we need to perform a restore of your website.
What If I Cancel My Subscription With You?
* We’ll provide you (and only you) with the bundled copy of your website via our network shared drive. You’ll be granted 30 day access to download a copy of your website so you can forward this to your new design agency. This is a complete copy of your website and will preserve all pages, posts, media, menus, etc. A one-time $45 fee will apply to bundle your website and provide you with exclusive download access for 30 days.
* You or your new design agency will be responsible for unzipping and installing the website bundle onto your new server. You or your design agency will also be responsible for re-licensing any 3rd party plugins and any original proprietary code, software or plugins developed by ivo Web Design will not be transferred in this bundle. We do not provide support during the migration ‘out’ process nor do we provide support should your new web design agency need assistance with the installation or migration of your website. This is not an easy process, but any reputable design agency will know exactly what to do and exactly how to install your website onto it’s new server. Just make sure they can do this for you before you choose to hire them.
How Much Support Do I Get?
What If I Want My Own Private Server?
Can I Upgrade My Subscriptions At Any Time?
Yes. You will be able to upgrade or downgrade your subscription at any time.
That begin said – You will not be prorated any amount for your new subscription when you upgrade or downgrade plans.
Can I Hire Someone Else to Design My Website?
Yes. You are not forced to use our design services. After provisioning your website on our network of servers and providing you with access rights to design and upload content (images, videos, other media), you can hire an independent freelancer or design agency to complete your web design. Simply make a request through our support department and we will create separate login credentials for your designer(s). For your security, these credentials are only temporary and will be revoked after 30 days, unless you specify otherwise. You can have an unlimited number of designers and login credentials for your website. Contact our support department directly and specify the number of designers and the access time you’d like to grant them (ie 30 days, 60 days, etc).
That being said – all other restrictions, such as (1) no access to your web files through FTP (2) no access to the plugins or themes directory, etc. are still enforced. Since we offer fully managed services, this cannot be replaced by another agency or developer. Any special functionality or features must be requested through our support department whereby we’ll present several available options and their pricing for you to choose from.
We’re here and ready to discuss your next project. Let us contact you for a free consultation. Know your options. We look forward to working with you on an amazing website.
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